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Terms and Conditions

These Terms and Conditions apply to all purchases form our website.

Please read them carefully before placing an order.

1. Acceptance of your order:

We must receive payment of the price of the products, the gift-wrapping service (if applicable) and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.

2. Prices:
Our prices are set out on our website in Pounds Sterling and are inclusive of United Kingdom-rated VAT where applicable. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered. Prices remain in force until we publish new prices on our website. Delivery charges may apply and are displayed during the order process.

There is also the option to view our prices in Euros, US Dollars Australian Dollars and Japanese Yen. Although the current exchange rate for these currencies is updated daily, the prices shown are only a guide.  All orders will be charged  in Pounds Stirling as shown on your order confirmation. We can not be held responsible for any differences to the exchange rate between the time of purchase and the time the payment is completed.  

Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money, which we have taken from you.

We reserve the right to change our prices.

3. Availability:
All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.

4. Delivery:
Our aim is to get your order delivered within 5 working days of receipt of payment to addresses within the United Kingdom and within 10 working days of receipt of payment to all other addresses (Please allow up to 28 days for delivery). All products require a signature when delivered. If products are returned to us as undeliverable we shall attempt to contact you to arrange re-delivery. This will incur an additional postage charge. If we are unable to contact you we will refund the price of the products only. The original postage charge cannot be refunded due to administrative costs. Once the products are delivered they will become your risk and we will not be liable for any subsequent damage, loss or destruction to them. 

Please note that missing parcels to UK addresses cannot have a claim started until 15 working days after date of dispatch. For overseas orders, a claim cannot be started until 25 working days have passed since the date of dispatch.

Whilst we sympathise, we are unfortunately unable to offer any refund on missing parcels until Royal mail have deemed the parcel to be lost. This can take up to 28 days from the date of claim. 

5. Right of Cancellation:
The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. Corporate Clients please read condition 8.

For reasons of hygiene and public health you may not cancel your order for products marked with an asterisk (*) on your order form if we have already despatched those products to you.

If you wish to cancel your order please write to us at Customer Services, Lovell Rugby Limited, Stadium House, Aspen way, Paignton, Devon, TQ4 7QR with details of your cancellation. If you have already received the products you must carefully repackage and return them to us. For products to be returned from within the United Kingdom, they must be addressed to Lovell Rugby Limited, Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR.

Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products. Please note that any carriage charges already incurred by Lovell Rugby at the point on cancellation will not be credited.

6. Returns Policy:
In addition to the right of cancellation in condition 5 above, we operate a Returns Policy. If for any reason you are not satisfied with any products bought from this website you may return them to us within 28 days of purchase for a refund or exchange. All items must be returned 'as sold': in resalable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements we cannot accept the item back. On the back of the invoice / dispatch note is a returns form and label which both explains the returns process and requires you to complete the appropriate section so we know what action to take.

We offer a FREE exchange service. If you would like to exchange your goods for a different size or item simply fill in the returns form below, send the goods back to us and we will re-send the replacement items back to you on our standard delivery service at no extra cost. If speed is of the essence, select our Express Delivery option at just £5.99 on the Customer Returns Form.

When returning an item for an exchange or refund we are unable to reimburse the return postage charge.

To return a product under this Returns Policy please send the item to:

Lovell Rugby Limited,
Stadium House,
Aspen Way,
Yalberton Industrial Estate,
Paignton, Devon,
TQ4 7QR.

You must provide us with the original invoice, despatch note or other proof of purchase.

Faulty / Defective Goods:

If the manufactures recommended cleaning instructions are followed and the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture and a judgement made. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will re-emburse you with reasonable costs of your return shipping charge if you include a receipt.

Under extreme circumstances, providing the product does not show excessive wear or neglect, a product may still be defective after 3 months of purchase. You may therefore return the item for an assessment by one of our specialists. These products may take longer to evaluate as often the manufactures approval or intervention is needed. Unfortunately, after this period of time, any products that are sent back to us for an inspection are done so at the customers own risk. We can not guarantee to be able to offer any refund or replacement on products returned to us after this period of time.

We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.

Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.

Nothing in this Returns Policy affects any statutory rights you may have as a consumer.

For more information, please see our Returns Page.

7. Samples:
Corporate Clients

Corporate clients may request samples from our product range. Samples are normally charged for, plus carriage and are Non-Returnable.

8. Product Liability:
No liability will be accepted for products where they have been engraved by a third party.

9. Complaints and Liability:
All complaints should be addressed to:

Customer Services,
Lovell Rugby Limited,
Stadium House,
Aspen Way,
Yalberton Industrial Estate,
Paignton, Devon,
TQ4 7QR.

If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.

If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.

Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.

10. Validity:
If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.

11. No Variation or Representation:
Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.

12. Third Party Rights:
We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.

13. Governing Law and Jurisdiction:
Your order and the formation of the contract shall be governed by and interpreted in accordance with English law.

The English Courts shall have jurisdiction to hear disputes between us.

14. Customised and personalised orders
Please allow up to 7–10 working days for dispatch on all personalised items. Please Note that due to the customised nature of a these products, we are unable to offer any refunds or exchanges on personlalised items. Lovell Rugby cannot accept any responsibility for incorrect sizes ordered once a rugby shirt or boots have been personalised. If you are unsure on the size of the shirt or boots, please refer to our online size guide for full details or call our customer service team on 0800 197 2855 who will be pleased to assist you in ordering the correct size. Please ensure that names and numbers are correctly spelt at the time of ordering. This does not affect your statutory rights.

Delivery Charges - Quick Guide

UK Standard £3.49
UK Express £5.99
(£6.99 to rural areas)
European Union 1st Item = £7.20
Extra Items = £3.60
Rest of World 1st Item = £12 
Extra Items = £6


Current Dispatch Times

Within 24 Hours 90.8%
Within 48 Hours 9.0%
Within 72 Hours 0.2%
Over 72 Hours 0.0%

* Non personalised orders


Store Ratings

Bizrate Logo 9.3 / 10
Review Centre Logo 3.4 / 5
Trust Pilot Logo 9.4 / 10


Customer Comments

I have used Lovell Rugby many times, I always find it easy to use and when I have contacted customer support they are very good and professional.
A satisfying experience. And I'll definitely use them again and shall recommend lovell to my friends. Great choice, quality and value.
I've never had any problems with Lovell; the service is just perfect. They're very useful for someone living in Italy, where good rugby kit is hard to find.

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