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Terms and Conditions
These Terms and Conditions apply to all purchases form our website.
Please read them carefully before placing an order.
There is also the option to view our prices in Euros, US Dollars Australian Dollars and Japanese Yen. Although the current exchange rate for these currencies is updated daily, the prices shown are only a guide. All orders will be charged in Pounds Stirling as shown on your order confirmation. We can not be held responsible for any differences to the exchange rate between the time of purchase and the time the payment is completed.
Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money, which we have taken from you.
We reserve the right to change our prices.
Please note that missing parcels to UK addresses cannot have a claim started until 15 working days after date of dispatch. For overseas orders, a claim cannot be started until 25 working days have passed since the date of dispatch.
Whilst we sympathise, we are unfortunately unable to offer any refund on missing parcels until Royal mail have deemed the parcel to be lost. This can take up to 28 days from the date of claim.
5. Right of Cancellation:
For reasons of hygiene and public health you may not cancel your order for products marked with an asterisk (*) on your order form if we have already despatched those products to you.
If you wish to cancel your order please write to us at Customer Services, with details of your cancellation. If you have already received the products you must carefully repackage and return them to us. For products to be returned from within the United Kingdom, they must be addressed to Lovell Rugby Limited, Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR.
Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products. Please note that any carriage charges already incurred by Lovell Rugby at the point on cancellation will not be credited.
6. Returns Policy:
We offer a FREE exchange service. If you would like to exchange your goods for a different size or item simply fill in the returns form below, send the goods back to us and we will re-send the replacement items back to you on our standard delivery service at no extra cost. If speed is of the essence, select our Express Delivery option at just £5.99 on the Customer Returns Form.
When returning an item for an exchange or refund we are unable to reimburse the return postage charge.
To return a product under this Returns Policy please send the item to:
Lovell Rugby Limited,
You must provide us with the original invoice, despatch note or other proof of purchase.
Faulty / Defective Goods:
If the manufactures recommended cleaning instructions are followed and the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture and a judgement made. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will re-emburse you with reasonable costs of your return shipping charge if you include a receipt.
Under extreme circumstances, providing the product does not show excessive wear or neglect, a product may still be defective after 3 months of purchase. You may therefore return the item for an assessment by one of our specialists. These products may take longer to evaluate as often the manufactures approval or intervention is needed. Unfortunately, after this period of time, any products that are sent back to us for an inspection are done so at the customers own risk. We can not guarantee to be able to offer any refund or replacement on products returned to us after this period of time.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.
Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.
Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
For more information, please see our Returns Page.
Corporate clients may request samples from our product range. Samples are normally charged for, plus carriage and are Non-Returnable.
8. Product Liability:
9. Complaints and Liability:
If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.
If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.
Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.
11. No Variation or Representation:
12. Third Party Rights:
13. Governing Law and Jurisdiction:
The English Courts shall have jurisdiction to hear disputes between us.
14. Customised and personalised orders
Delivery Charges - Quick Guide
Current Dispatch Times
* Non personalised orders