TERMS AND CONDITIONS OF SALE OF GOODS
This page (together with the documents expressly referred to on it) tells you information about us and contains the legal terms and conditions on which we sell Products to you.
On this page the words "we" "us" and "our" refer to Lovell Rugby Limited.
Please note that Lovell Rugby is a website owned and operated by Lovell Rugby Limited. Lovell Rugby is a trading name of Lovell Rugby Limited.
We strongly recommend that you read these Terms carefully, as they will form part of the Contract between us. Please make sure that you understand them, before ordering any Products. Our relationship is subject to these Terms and they impose certain responsibilities upon you and they exclude and limit our liability to you in the event of loss or damage. Please note that by ordering any Products, you agree to be bound by these Terms and the other documents expressly referred to in them.
You should print and keep a copy of these Terms for future reference.
Please tick the relevant box on the order page to indicate your agreement to these Terms. Please understand that if you do not accept these Terms then you will not be able to order Products.
Please note that, from time to time we may amend these Terms, as set out in clause 16. Every time you submit an order to us, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are drafted in the English Language. If they are translated into any other language, the English language text shall prevail.
Contract: means the individual legally binding contract formed between you and us when you place an order which we accept according to the provisions of clause 5 below;
Confirmation Email: the email we send to you after you have submitted an order to us, as explained in clause 5.5 below;
Dispatch Confirmation: the email we send to you confirming that the Products you have ordered have been dispatched to you, as explained in clause 5.6 below;
Event Outside Our Control: is defined in clause 15 below;
Products: means the products listed on the website (at http://www.lovell-rugby.co.uk) from time to time;
Site: the website that operates at http://www.lovell-rugby.co.uk;
Terms: the terms and conditions on which we supply Products to you.
Your Contract is for a single Product:
The end date is 14 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January, you may cancel the Contract at any time between 1 January and the end of the day on 24 January.
Your Contract is for multiple products which are all delivered on the same day:
The end date is 14 days after the day on which you receive the Products.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive all of the Products on 10 January, you may cancel the Contract at any time between 1 January and the end of the day on 24 January.
Your Contract is for multiple Products which are delivered on separate days:
The end date is 14 days after the day on which you receive the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first of your separate Products on 10 January and the last of your separate products on 15 January, you may cancel the Contract in respect of any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
If you do not wish to use the cancellation form, you can also email us at email@example.com or contact us by telephone on 0800 197 2855 or by post to Customer Services, Lovell Rugby, Lovell Rugby Limited, Stadium House, Yallberton Industrial Estate, Aspen Way, Paignton, Devon, TQ4 7QR. If you are emailing us or writing to us please include details of your order to help us to identify it (e.g. your order number, name, email address, etc). If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us the notice in time as long as you get your letter into the last post on the last day of the cancellation period (with the correct postage paid) or email us before midnight on that day. You may wish to keep a copy of your cancellation notice for your own records.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
10.5.3.1. if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information on how to return a Product to us, see clause 10.6;
10.5.3.2. if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
Please note that we may withhold reimbursement until you have complied with the requirements of clause 10.5.3.1.
We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the return as though you elected for a refund under clause 11.5.1.
And we will liaise with the Royal Mail to determine whether the Products have been lost. If the Royal Mail (via its lost parcel claims service) deems that the Products have been lost, we will contact you (via the email address you provided when you submitted your order to us) to let you know that the Products have been lost and to offer you a choice between a refund of the Product price [(including the delivery cost you paid to us when you submitted your order)] or a replacement Product (subject to our having a replacement Product in stock):
We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the return as though you elected for a refund under clause 13.3.3.