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Returns Made Easy
For greater convenience and to enhance your shopping experience with Lovell Rugby, we now offer several easy ways of returning your items using Collect+, Royal Mail and other courier services.
1. Complete the Returns Form found on the reverse of your invoice/dispatch note or download our Customer Returns Form Then, repackage the item(s) securely and enclose the returns form.
2. Collect + to create a label using your order number and email address.
3. Pay the £4.49 return price which is a flat rate for any sized item being returned. Print off the label and attach to your parcel.
4. Drop off your parcel at your nearest Collect+ shop. View your nearest one and take advantage of convenient opening hours and less queuing time.
5. You will receive proof of postage so that you can track the return of your order from the convenience of your home or work.
Royal Mail/Other Courier Returns
1. Complete the Customer Returns Form found on the reverse of your invoice/dispatch note or download our Customers Returns Form.
2. Repackage the item (s) securely and enclose the returns form.
3. Attach the returns label found on the reverse of your invoice/dispatch note to your parcel and send to the address shown.
4. Please note, Lovell Rugby cannot accept responsibility for any goods lost in transit. We recommend using a recorded service for greater security. When returning an item, we are unable to reimburse the return postage cost.
Lovell Rugby offers a FREE exchange service. To exchange your goods for a different size, colour or item simply fill in the Returns Form below and send the goods back to us. We will then re-send the replacement item(s) back to you on standard delivery service at no extra cost. If speed is of the essence, select our Express Delivery option priced at £5.99.
When returning an item for an exchange or refund we are unable to reimburse the return postage charge.
FAULTY / DEFECTIVE GOODS
If the product has been used for its intended purpose and the manufacturers recommended cleaning instructions have been followed, any fault will generally appear within the first three months after purchase. For this reason, you may return any faulty item up to three months after the date of purchase. Products will be professionally inspected and where necessary passed onto the manufacturer before a judgement is made.
For more information on our returns policy please read our Terms and Conditions.