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Website Help

How to Order: Online ordering on Lovell Rugby is simple. Just follow the easy steps below.

Go Shopping!
Move through the site to find the products you want. You can do this by clicking on the category links at the top of the page, or by going to the search or gift selector pages. When you have a product displayed that you wish to buy, click on the "Add to basket" button that will take you to your personal shopping basket page. You can then choose to either register your details with us or to continue without registering.

Please make sure you provide a valid email address when you shop so that we can contact you to keep you informed about your order.

Payment options
When you have collected the items you want to buy in your basket, click on the purchase button to send us your order. You will be asked some questions about delivery details and how you want to pay for the goods. Please note all prices displayed on the site are in pounds Sterling and are inclusive of VAT at the current UK rate.

The simplest option is to choose to pay by credit card online. If you do this, we will be able to send your goods as soon as you have completed the order process. We accept the following Credit and Debit cards:

Secure Payment Options

If your credit or debit card does not operate in Pounds Sterling your card company will convert the transaction into your own currency on your statement. All transactions will appear on your statement as "Lovell Rugby ".

All credit card and personal details that you send to us through the Internet are encrypted for your safety, which ensures they cannot be seen by anyone attempting to intercept your visit to our site.

However, if you do not feel comfortable with using your credit card online, you can telephone our Customer Services department who will take your order and card details. For British customers only we will also accept cheques in Pounds Sterling but we will not be able to start processing your order until we receive your cheque, and the cheque has cleared through our normal banking procedures, normally 5 working days.

Delivery details

Uk Orders:

Standard Delivery Service (5 - 7 Working Days)

Standard delivery orders will be shipped via Royal Mail. There is a flat charge of £3.49 for an unlimited number of items. We aim to dispatch all Standard Delivery orders within 3 working days.

Express Delivery Service (Next Working Day)

When placing your order, you have the option to choose an Express Delivery service. Orders must be placed before 1pm and will be delivered the next working day (excluding weekends and bank holidays). Depending on your location, there are two Express Delivery services, the prices of which are outlined below:

  • £5.99 - England / Wales / Scottish Mainland
  • £6.99 - Scottish Highlands / Northern Ireland / Channel Islands / Isle of Man / Isle of Scilly / BFPO Forces Mail
This service is available to all mainland UK and Northern Ireland addresses but extended delivery times may be experienced to Northern Scotland and other isolated areas.

Please note that both express delivery services require a signature upon delivery.

European Union:

Normally delivered in 5-7 working days.

For shipping to Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco and the Netherlands there is a fixed shipping charge of £8.50; for Italy there is a fixed shipping charge of £12.00

For products to be delivered elsewhere within the EU a charge of £7.20 is made for the first item. An extra charge of £3.60 per item is made thereafter. Delivery times vary throughout the EU.

Lovell Rugby have a maximum carriage rate for certain EU countries. This means once your carriage costs reach a certain amount, you can add further items to your order without incuring extra delivery charges. The maximum carriage rates are shown below:

  • Spain = £17.00
  • Greece and Portugal = £22.00
  • Austria, C. Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden and Switzerland = £23.00
  • Estonia, Latvia, Malta, Romania and Turkey = £50.00
  • Bulgaria, Canary Islands and Gibraltar = £28.00

Please note that a parcel is only deemed missing after 25 working days. A claim for a missing parcel can not be started until this time has passed.

Rest of the world:

Normally Delivered in 12 - 14 working days.

For products to be delivered to the Rest of The World a charge of £12.00 is made for the first item. An extra charge of £6.00 per item is made thereafter. Delivery times vary throughout the world.

Lovell Rugby is not responsible for any import taxes due on deliveries where payable in certain countries where this applies.

Please note that a parcel is only deemed missing after 28 working days. A claim for a missing parcel can not be started until this time has passed.

Key

  • SS = Short Sleeve
  • LS = Long Sleeve
  • MS = Mid Sleeve
  • SB = Small Boys
  • MB = Medium Boys
  • LB = Large Boys
  • XLB = Extra Large Boys

Delivery Charges - Quick Guide

UK Standard £3.49
UK Express £5.99
(£6.99 to rural areas)
Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco and the Netherlands £8.50
Italy £12.00
Rest of European Union 1st Item = £7.20
Extra Items = £3.60
Rest of World 1st Item = £12
Extra Items = £6


Current Dispatch Times

Within 24 Hours 87.2%
Within 48 Hours 12.2%
Within 72 Hours 0.3%
Over 72 Hours 0.0%

* Non personalised orders


Store Ratings

Bizrate Logo 9.3 / 10
Review Centre Logo 3.4 / 5
Trust Pilot Logo 9.4 / 10


Customer Comments

I have used Lovell Rugby many times, I always find it easy to use and when I have contacted customer support they are very good and professional.
A satisfying experience. And I'll definitely use them again and shall recommend lovell to my friends. Great choice, quality and value.
I've never had any problems with Lovell; the service is just perfect. They're very useful for someone living in Italy, where good rugby kit is hard to find.

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